As an Operations Coach, you will have the ability to grow your career by building relationships across the organization by providing guidance, coaching and indirect leadership to peers. You will gain experience by working with advisors, clients, and relationship partners as you provide them with explanation of policies, resolutions, and next steps to resolve problems. You will assist in risk, compliance and quality management processes and serve as a subject matter expert for various business-driven initiatives as well as take on projects while identifying process improvements that result in a better service experience. Responsibilities Research, resolve and respond to escalated issues regarding more complex transaction and inquiry requests. Prov